Introduction These terms and conditions ("Terms") govern the use of services provided by Comfy Emobility Private Limited ("Comfy Emobility," "we," "us," or "our"), including battery swapping services and electric auto taxi services. By using our services, you ("Customer" or "you") agree to comply with these Terms. 1. Eligibility • You must be at least 18 years of age and possess a valid government-issued ID to use our electric auto taxi and battery swapping services. • By accessing our services, you confirm that you have read, understood, and agreed to these Terms. 2. Battery Swapping Service • Service Scope: Comfy Emobility provides battery swapping services for electric vehicles, available at designated locations. • Battery Condition: Customers are required to ensure that the battery presented for swapping is in good condition. Any battery damaged due to customer mishandling may incur additional fees. • Usage Limitation: The swapped battery must only be used in vehicles authorized by Comfy Emobility. • Payment Terms: Fees for battery swapping are due upon each swap and may vary based on battery type, service location, and market conditions. • Liability: Comfy Emobility is not liable for any damage to the vehicle caused by improper installation or use of the swapped battery by the customer. 3. Electric Auto Taxi Service • Service Scope: Our electric auto taxis are available for city transport within designated areas. Customers must comply with all applicable rules and regulations while using this service. • Booking: Customers can book electric auto taxis via our mobile application or by visiting authorized pickup points. • Payment Terms: Fares are based on a metered rate or fixed charges, depending on the service and location. Payments must be made immediately upon completion of each ride. • Behavior and Conduct: Customers must behave respectfully towards drivers and other passengers. Comfy Emobility reserves the right to refuse service or terminate the ride if inappropriate behavior is displayed. • Cancellation Policy: Any cancellation by the customer may incur cancellation fees as outlined in the booking application. 4. Limitation of Liability • Comfy Emobility shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of battery swapping or electric auto taxi services, except in cases of gross negligence or willful misconduct. • Comfy Emobility is not responsible for any delays or unavailability of services due to unforeseen circumstances, including but not limited to traffic conditions, weather, or technical malfunctions. 5. Indemnification • You agree to indemnify and hold Comfy Emobility, its employees, directors, and affiliates harmless from any claims, damages, or expenses arising out of your use of our services, your violation of these Terms, or your violation of any third-party rights. 6. Modifications to the Terms • Comfy Emobility reserves the right to modify or update these Terms at any time. Any changes will be effective upon posting the revised Terms on our website. Continued use of our services constitutes acceptance of these changes. 7. Governing Law • These Terms shall be governed by and construed in accordance with the laws of Prayagraj, India. Any disputes arising out of these Terms shall be resolved in the competent courts of Prayagraj. 8. Contact Information • For questions or assistance, please contact us at: Email: sales@comfyemobility.com By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.